State Farm® Insurance Agent Walter Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dale Stalley
January 30, 2026
5
out of
5
rating by Dale Stalley
"My crew over at State Farm helped me fast and got my truck set up to get fixed in no time I recommend them to everyone at Walter Jones agency"
We responded:
"Thank you so much for the 5-star rating, Dale! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Dana Joppy
January 27, 2026
5
out of
5
rating by Dana Joppy
"I was trying to find cheaper car insurance. I went to state farm they where very helpful with getting me a lower rate in coverage."
We responded:
"Dana, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Walter Jones’s Team here in our Parkville office. "
Alyssa Joy
January 16, 2026
5
out of
5
rating by Alyssa Joy
"State Farm Insurance is the best they are knowledgeable about what their business can give you and help the best that they can with explaining situations and solutions"
We responded:
"Alyssa, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Walter Jones’s Team here in our Parkville office. "
Brianna Mears
January 13, 2026
5
out of
5
rating by Brianna Mears
"Theresa is fantastic. She was beyond helpful, knowledgeable and caring. She handled my concerns and issues swiftly. I would absolutely recommend working with Walter Jones’s agency."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Walter Jones’s Team. "
George Burton
January 8, 2026
5
out of
5
rating by George Burton
"Everything was handled quickly and professionally. The agent I spoke with (Jallah) answered all my questions and saved me money on my Homeowners Insurance. Thank you for the prompt service. I look forward to dealing with State Farm in the future."
We responded:
"George, thanks so much for this awesome review. Jallah is an amazing member of the team! We know you have many options so thank you for choosing us. Please don't hesitate to reach out to us should the need arise."
Wag4life 323
December 28, 2025
5
out of
5
rating by Wag4life 323
"I must say the assistant was very knowledgeable and helpful in getting me the discount and savings from my previous insured company."
herdingcats dougherty
December 16, 2025
5
out of
5
rating by herdingcats dougherty
"Kim is just fantastic. Have been with this agency for over 20 years and she has constantly provided personalized, thoughtful, and EXCELLENT customer service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Tom Kilchenstein
December 15, 2025
4
out of
5
rating by Tom Kilchenstein
"Kim and everyone in the office are very friendly and quick to assist"
We responded:
"Thank you for your review! We appreciate your feedback and are glad to know that you had a positive experience with our State Farm team. We’re here to help!"
Berta Howell
December 15, 2025
5
out of
5
rating by Berta Howell
"Kim has great customer service!! I enjoy working with her on my insurance needs."
We responded:
" Thank you, Berta, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Kim is a great asset to our team"
Sandy Eshelman
December 15, 2025
5
out of
5
rating by Sandy Eshelman
"I've worked with Kim in Walter Jones's office for many years. She is the epitome of helpfulness, understanding and professionalism. She goes above and beyond to assist me whenever I have a question or an issue. Top Notch customer service from this office!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Kim and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you, Sandy,"
Donna Smith
December 14, 2025
5
out of
5
rating by Donna Smith
"Over all my years of having auto insurance, this Statefarm Parville office was the best decision I made. Mr Jones and Staff are very friendly , professional, Agent Davetta has always professionally answered my questions with patience whenever I call or go to the office. I always feel comfortable"
We responded:
"Thank you for reviewing our State Farm office! Davetta is fantastic We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Antonio Norman
December 10, 2025
5
out of
5
rating by Antonio Norman
"Mrs day and Mrs Michelle always do a remarkable job each and every time they help me , I wouldn’t never change nothing about their outstanding service. They make you feel like family every time I’m on the phone with Mrs day and Mrs Michelle . They will always get 100 million percent from me , most of all I love their hard work and dedication to me as a customer outstanding service!! From Antonio Norman, Ps Mrs Day is the one I always talk to but Mrs Day and Mrs Michelle is remarkable to my wife and myself 🙏🏿🙏🏿"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Alysen McCaughey
December 3, 2025
5
out of
5
rating by Alysen McCaughey
"Jallah made my transition to MD so easy with excellent customer service and communication. Thank you guys!"
We responded:
"Thank you, Alysen, for the review. I'm glad to hear that Jallah helped make your transition to MD an easy one. We take pride in taking care of our customers with excellent customer service. "
Shareena Love
November 24, 2025
5
out of
5
rating by Shareena Love
"Kim has great customer service! She takes care of my needs in a caring and timely manner!"
We responded:
"Thank you, Shareena, for taking the time to share your thoughts! Kim is awesome! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Angela Townsend
November 22, 2025
5
out of
5
rating by Angela Townsend
"State Farm Insurance is the best, I've had only great service from State Farm, they are reliable, professional, & Knowledgeable about what their business can give you, I wouldn't have any other insurance 😉, the price is very affordable 🙂"
We responded:
"Thank you, Angela, for leaving our office this awesome review! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Shirley Parana
November 21, 2025
5
out of
5
rating by Shirley Parana
"Kim Pike is always so patient and kind! She always answers my questions quickly and in a timely manner!"
We responded:
"Shirley, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. Kim is awesome!!! If you ever have any questions or need assistance, we’re here to help!"
Sharlyn Pantalunan
November 21, 2025
5
out of
5
rating by Sharlyn Pantalunan
"Kim Pike is always so helpful and has great customer service!"
We responded:
"Thank you Sharlyn for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Leewina DeSantis
November 20, 2025
5
out of
5
rating by Leewina DeSantis
"He is very professional and so are his secretaries. They're a very patient and nice and explain everything so you can understand it."
We responded:
"We appreciate your review Leewina! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
zu goddess
October 31, 2025
5
out of
5
rating by zu goddess
"Day is wonderful person she's very helpful and kind. Thank you again for your help."
We responded:
"We’re honored by your positive feedback! Day is a great asset to our team. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Samira Davis
September 10, 2025
5
out of
5
rating by Samira Davis
"The employees at State Farm in Parkville always make sure their customers get everything they need, one employee in Particular is Da’vetta Cayson she’s hard working person and really sweet"
We responded:
"Thank you, Samira, for taking the time to leave us an awesome review. DaVetta is an amazing asset to the team. Please don't hesitate to contact us should you have any questions or concerns. Thanks again!"
D Vogel
August 25, 2025
5
out of
5
rating by D Vogel
"Walter Jones Agency is one of the BEST I have ever known. His staff is great and KIMBERLE is an outstanding Personal Account rep that has always responded to me in RECORD time! I can't possibly tell you how grateful I am to her and the agency!. At one point, State Farm tried to shift me to another agency, and I refused to go and they let me stay where I felt most comfortable!"
We responded:
"Thank you so much for your wonderful feedback! We are thrilled to hear that you've had such a great experience with our agency and that Kimberle has been able to provide you with the outstanding service you deserve. Our team truly values building lasting relationships and it means a lot to know you feel comfortable and supported with us. We're grateful for your trust and loyalty, and we look forward to continuing to serve you!"
Angela R Townsend
July 29, 2025
5
out of
5
rating by Angela R Townsend
"I've had State Farm for 4y, I recommend them to anyone looking for great insurance at a low price"
We responded:
"Angela thank you for this awesome review! We appreciate the opportunity to earn your business. Please call on us should the need arise for any insurance or financial service's needs. Thanks again!"
Uzair Hashmi
July 9, 2025
5
out of
5
rating by Uzair Hashmi
"Great experience with the team! Wendy was incredibly helpful in getting me set up with both home and auto insurance. She took the time to explain everything clearly and made the entire process smooth and stress-free."
We responded:
"Uzair we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Chereese Johnson
June 20, 2025
5
out of
5
rating by Chereese Johnson
"State Farm pisses me off on the daily (all insurance companies do it’s not their fault), but THIS PARTICULAR branch is why I won’t leave State Farm. EVERY person that I have ever dealt with at this particular location has been nothing but sweet, kind, and understanding. They have unknowingly helped me so much and are never judgey always willing to go the extra mile. If I could give them 20 stars I would. This is the best group of individuals here ! Forget Jake, they should all be the faces of State Farm !"
We responded:
"Chereese, we are so glad that we have earned your business! Thank you so much for trusting us with your insurance needs. We appreciate this amazing review. Please do not hesitate to call on us again when the need arises!"
Charles Smith
June 11, 2025
5
out of
5
rating by Charles Smith
"What a great company, and what great people! Had an accident which was completely my fault. Within the hour State Farm had arranged a shop which is repairing my vehicle even as we speak. Also arranged a loaner car for me. Was very concerned State Farm would cancel my insurance policy. Multiple people assured me that that would not happen, and I was thanked for having a great driving record. They insisted I was a great customer and State Farm was fortunate to have me as a customer. Everyone was so professional, kind and courteous. I would never,ever, consider doing business with any other insurance! I thank everyone I spoke with for such excellent customer service!!!!"
We responded:
"Charles, thank you so very much for your kind words about State Farm and our office. We appreciate your business and work hard to earn it. Thank you for taking the time to leave us this review and please don't hesitate to call on us for any concerns or questions. Thanks again!"